Terms of use

Effective Date: 19.08.2025

These Terms and Conditions (“Terms”) govern your use of https://venaotours.com (the “Website”) and the services provided by Venao Tours (“Company,” “we,” “our,” or “us”). By making a booking, you agree to be bound by these Terms.

1. Services

Venao Tours provides shuttle transportation, transfers, and related travel services as advertised on our Website.

2. Bookings & Payments

  • All bookings are confirmed only upon receipt of payment.
  • Payments are processed securely through third-party providers
  • You agree to provide accurate personal and payment information.

3. Cancellations & Refunds

  • Refunds are issued to the original payment method only.

4. Customer Responsibilities

  • Arrive at the designated pickup point on time.
  • Provide correct contact details when booking.
  • Ensure travel documents (passport, visa) are valid, if required.

5. Liability Disclaimer

  • Venao Tours is not responsible for delays, cancellations, or changes caused by weather, traffic, strikes, or other force majeure events.
  • Our liability is limited to the value of the booking.
  • Customers use our services at their own risk.

6. Intellectual Property

All content on this Website (text, logos, images, design) is the property of Venao Tours and may not be copied or used without permission.

7. Governing Law & Jurisdiction

  • These Terms are governed by the laws of Panama, without regard to conflict of law principles.
  • If you are a resident of the United States, you may also have certain consumer rights under U.S. state or federal law. Nothing in these Terms limits those statutory rights.
  • Any disputes arising out of or relating to these Terms or our services shall first be attempted to be resolved amicably. If not resolved, disputes shall be subject to the exclusive jurisdiction of the courts of Panama.

8. Dispute Resolution (U.S. Visitors)

For U.S. residents, in the event of a dispute you may also contact us directly to seek resolution. We may offer mediation or arbitration as an alternative to court proceedings where appropriate, in accordance with applicable U.S. consumer protection standards.

9. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with a revised effective date.

10. Contact Us

For questions about these Terms, please contact:
📧 Email: venaotours@gmail.com
📍 Address: Calle Ricardo Miro, Bella Vista, PA