Privacy Policy

Effective Date: 19.08.2025

Venao Tours (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://venaotours.com (the “Website”) and our booking services.

By using our Website and services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, passport details (if required for travel), and billing address.
  • Payment Information: Payment card details are collected and processed securely by our third-party payment providers (e.g., Stripe, PayPal). We do not store full credit card numbers on our servers.
  • Booking Information: Shuttle/tour details, dates, destinations, and preferences.
  • Technical Information: IP address, browser type, device information, cookies, and analytics data.

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm bookings.
  • Provide customer support and communicate updates.
  • Process payments securely.
  • Improve our services and Website performance.
  • Comply with legal obligations.

3. Sharing of Information

We may share your information with:

  • Payment processors for secure transaction handling.
  • Service providers such as shuttle operators and tour guides, when necessary to fulfill your booking.
  • Authorities if required by law or to protect legal rights.

We do not sell or rent personal information to third parties.

4. Cookies & Tracking

Our Website uses cookies and similar technologies for analytics, performance, and to improve your booking experience. You can control cookie settings through your browser.

5. Data Security

We implement reasonable technical and organizational safeguards (SSL encryption, restricted access) to protect your information. However, no online system is 100% secure.

6. Your Privacy Rights

Depending on where you live, you may have the following rights:

  • California Residents (CCPA/CPRA): You have the right to know what personal information we collect, request access to your data, request deletion, and opt out of the sale or sharing of personal information. To exercise these rights, please contact us (see Section 9). We will not discriminate against you for exercising your rights.
  • Other U.S. States (Colorado, Connecticut, Virginia, Utah, and others): Residents of certain states have similar rights, including the right to access, correct, or delete personal data, and to opt out of targeted advertising or data sharing. If you reside in one of these states, you may exercise your rights by contacting us (see Section 9).
  • EU/EEA Residents (GDPR): You have the right to access, rectify, erase, and port personal data, as well as the right to object to certain processing activities.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

8. International Data Transfers

Because we operate in Panama and serve international visitors, your information may be processed in countries outside your residence.

9. Contact Us

For privacy inquiries or to exercise your rights, please contact:
📧 Email: venaotours@gmail.com
📍 Address: Calle Ricardo Miro, Bella Vista, PA